Refund Policy
Last Updated: 3/2024
Thank you for shopping at Heirs of Eden. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help.
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Returns
1.1. You have 7 calendar days to return an item from the date you received it.
1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
1.3. Your item needs to have the receipt or proof of purchase.
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Refunds
2.1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2.2. If your return is approved, we will initiate a refund to your original method of payment.
2.3. You will receive the credit within 3-10 days, depending on your card issuer's policies.
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Shipping
3.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
3.2. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Contact Us
4.1. If you have any questions on how to return your item to us, contact us at orders@heirsofeden.com.
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Exchanges
5.1. We do not offer exchanges at this time. If you would like to exchange an item, you will need to return the original item and place a new order.
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Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us immediately at orders@heirsofeden.com to arrange for a replacement or refund.
By making a purchase from Heirs of Eden, you acknowledge that you have read and agree to our Refund Policy. This Refund Policy is subject to change without notice. Please review this policy periodically for updates.